Printing Plates Service Technician (f/m/d)

In the described role you are a member of the Technical Service team, providing global customer and industry support for the XSYS nyloflex® and nyloprint® printing plate range as well as 1st line Application Service for ThermoFlexX imager and Catena-E exposure units.

RESPONSIBILITIES

• Worldwide technical customer support including customer visit.
• Perform root cause analysis and do troubleshooting for technical issues reported by customers
• Give platemaking training to customers and optimise process parameters on commonly used processing equipment like LAMS laser, exposure as well as washout units
• Printing plate related first line service for ThermoFlexX imager and exposure units
• Conduct customer audits in the course of the XSYS FlexoExpert platemaking certification programme
• Provide technical training and product information through presentations to customers, distributors and colleagues
• Document analyses and visits within technical reports
• Extensive internal and external communication in English
• Run internal and customer related projects
• Hands-on platemaking of customer benchmark requests

QUALIFICATIONS

• Bachelor’s degree in printing technology or a comparable education
• Fundamental understanding of printing technologies required
• Knowledge about commonly used repro workflows for flexographic or letterpress platemaking beneficial
• Knowledge of PrePress software for flexo platemaking a plus
• Experience in operating usually used processing equipment for flexographic or letterpress plates is beneficial
• Ability to quickly learn how to handle machine operating software
• Several years of experience gained in the field, including analysis of technical problems and providing solutions within technical reports
• Experience with standard MS Office software (Word, Excel, PowerPoint) required
• Team player with strong interpersonal skills
• Passion for technology; desire to learn new things
• Willingness to travel frequently (up to 50 %)
• Strong service and hands-on mentality
• Motivated self-starter
• Well-developed communication and language skills; English mandatory, German a plus
• Valid driving license class B

OUR OFFER

• An international collaborative and innovative work environment
• Plenty of scope for personal development and space to get involved in shaping XSYS customers’ service experience
• Competitive salary and benefits based on candidate experience